Liability and Warranty

Limited Lifetime Warranty

Our Limited Lifetime Warranty is only applicable to Qubus purchased through https://qub.us or an authorized dealer. The warranty does not cover surface finish scratches, dents, squeaky components, damaged screens, torn screens or general wear as a result of use. The warranty does not cover any lost or stolen products. The warranty does not cover any products that were damaged by improper cleaning. Specifically, the limited-lifetime warranty covers functional aspects of the grinder components, which include: the grinder teeth, magnets, and the screen brace.  If any of these components exhibit damage that hinder normal operation we will be happy to send a replacement. All items to be warrantied must be returned and accompanied by proof of purchase. Teeth are extremely sharp so handle the QUBUS with care.

Please contact us for more information.
https://discord.gg/2PEc5r2

 

Returns

We provide 30 days from purchase to return the Qubus. After 30 days, we cannot issue a refund. To be eligible for a return, your item must be unused and in the same condition that you received it, as well as in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us first, please send an email to info@qub.us Please include your order number and Full name order was placed with. There are certain situations where only partial refunds are granted if applicable, such as: any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery. Once a return has been received and inspected, we will notify you by email if the return has been accepted or rejected. If approved, we will process your refund, and your funds will be applied automatically to your original payment method within 72 hours of the return notification. No returns on custom items! Keep in mind that there will possibly be processing time before a refund is completed.

 

Exchanges (if applicable)

We only replace items that apply to our Limited Lifetime Warranty.  If you need to submit a warranty claim please send us an email to info@qub.us